Digital Customer Care
We train your customer care team to navigate the digital landscape, and use social media, AI, chatbots, as well as other digital platforms to better serve your customers.
These trainings take place at your offices for your convenience, or at our training venue. If you are interested in a training please fill in the form below and we will be in touch in less than 24 hours.
What we Offer
Tailored Training
Programs:
At DigiCon Academy we recognize that every business is unique, and so are its customer care needs. Our training programs are thoughtfully designed to cater to your specific industry, target audience, and social media platforms. Whether you’re a small start-up or a well-established enterprise, we have the perfect training solution for you.
Expert Guidance
and Support:
We don’t just provide training and leave you to navigate the social media waters alone. Our dedicated team of experts is here to support you every step of the way. From personalized coaching sessions to ongoing consultations, we are committed to helping you implement effective social media customer care strategies.
Cutting-Edge Techniques
and Best Practices:
Social media is a dynamic and rapidly changing field. Our training program is up-to-date with the latest trends, techniques, and best practices in social media customer care. We equip your teams with the knowledge and tools they need to stay ahead of the curve and provide top-notch customer service.
Who we are not for
- Companies with a limited social media presence can render the impact of training limited, as active engagement and quick responses are essential.
- Niche markets with low social media activity might not yield substantial returns from social media customer care training.
- – Overwhelmed customer support teams may struggle to manage additional social media responsibilities without proper resource allocation.
- Companies with a lack of commitment to transparency and authenticity – this can conflict with the demands of social media customer care.
- Companies with a negative reputation – these companies should address existing customer concerns before implementing social media customer care strategies.
MEET YOUR INSTRUCTORS
Pamela Hatega
Pamela Hatega is a seasoned advertising and marketing professional, boasting over 15 years of experience in the field. As the leader of the team at BLU Flamingo Uganda since 2017, ……..
Ian Wilbrod Owor
Meet our instructor, Ian, a seasoned expert in the realm of digital marketing. With close to three years of hands-on experience, Ian brings a wealth of knowledge and practical insights…….
Solomon Businge
With 8 years background in traditional and digital media, Solomon will give you insights and practical knowledge about strategy, paid media, Content creation and more.