Our trainers
You are buying the practitioner, not the platform.
Our trainers are working professionals. They run live client accounts, sit in real client rooms and handle real complaints, then bring that week into the training room. That is why the examples land.
Joan Ntabadde Kyeyune, CCXP
Customer Experience
Nearly 20 years in customer experience leadership and consulting, including senior roles at dfcu Bank, Stanbic Bank Uganda and Standard Chartered Bank. Joan brings first-hand experience of the frontline challenges facing banks, telecoms, fintechs and other service organisations.
Seanice Kacungira
Communication, Pitching and Executive Presence
Founder of BLU Flamingo Digital Africa, with a career built across broadcast, brand and the boardroom. Named Entrepreneur of the Year at the 2024 Woman of Stature Awards in South Africa. She trains senior teams on the things that decide whether a room says yes.
Solomon Businge
Strategy, Paid Media and Content
Eight years across traditional and digital media, running accounts for banks, packaged goods brands and development organisations across the region. He leads DigiCon Academy itself, which is why every programme starts with a business problem rather than a syllabus.
Beyond the core team we draw on a network of specialist facilitators across our markets. For every programme we tell you in advance who will be in the room.
Ask us who would run your session.
We will tell you before you commit, not after.